Refund / Return Policy

 

  1. No refunds on sale goods.
  2. Goods submitted for return/exchange will only be accepted if:
    1. Returned within 30 days from date of purchase;
    2. It’s in its original condition;
    3. The purchaser presents the original till slip/invoice and credit card receipt where applicable.
  3. Claims of defects in goods, unless clearly visible, will be subject to investigation prior to the provision of a remedy.
  4. No option of a refund/exchange if goods have been specifically made or ordered, damaged, misused or damage amounts to ordinary wear and tear.
  5. For hygiene reasons, earrings will not be accepted for return or exchange.

How do I exchange an item

It is important to us that you love your Helon Melon garment and we are committed to providing you with the best fit. Exchanges are complimentary. If you are not entirely satisfied we offer an exchange within 7 days delivery for national orders.

The item must be unworn, unwashed and undamaged with swing ticket attached. To request an exchange, please complete our exchanges form above and one of our team members will be in touch shortly.

We will handle logistics of your exchange and will arrange collection from your door. Once your item(s) have been received by us, your desired item(s) will be delivered to your address again at no charge. Please note: regrettably we cannot accept returns on international orders. Exchanges that do not meet our policy will not be accepted and will be sent back to the customer.

 

How do I return and item?

Our return policy for national orders is within 7 days of delivery. The item must be unworn, unwashed and undamaged with swing ticket attached.

To request a return, please email [email protected] with your order number and one of our team members will get back to you shortly. Once your item(s) have been received by us, we will issue a refund. Returns that do not meet our policy will not be accepted and will be sent back to the customer.

What if my items are damaged?

If you received a damaged or a defective product, please email  [email protected] with your order number and a photo of the garment. We will take care of it for you.